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#NETGEAR GENIE ROUTER LOSES CONNECTION TO INTERNET HOW TO#
#NETGEAR GENIE ROUTER LOSES CONNECTION TO INTERNET DRIVERS#
#NETGEAR GENIE ROUTER LOSES CONNECTION TO INTERNET SOFTWARE#
#NETGEAR GENIE ROUTER LOSES CONNECTION TO INTERNET PASSWORD#
#NETGEAR GENIE ROUTER LOSES CONNECTION TO INTERNET WINDOWS#

Note: It’s also worth mentioning that if you have flashed a third-party software (Merlin, DD-WRT or OpenWRT), the wireless radios will be disabled by default and you will have to connect via an Ethernet cable and enable it manually.Ĥ. If you have a Netgear Nighthawk router, then you can check the status of the 5GHz network by accessing the GUI and then from the Basic section, select Wireless to see the Wireless Setup page: here, scroll down until you can see the Wireless Network (5GHz a/n/ac) and underneath it, make sure that the box next to the Enable SSID Broadcast is checked. Furthermore, at the General section, check if the 5GHz band has the Hide SSID set to No. Using an Asus router, identify the Advanced Settings on the menu from the left side and click on Wireless afterwards, click on Professional, select 5GHz for the Band and make sure that the Enable Radio check is set to Yes. Like I said before, each router brand will have it in a different location, but I am going to use an Asus RT-AX58U and a Netgear Nighthawk AX40 router as examples.

If you’re sure the router is (at least) dual-band and that the device that you’re trying to connect to the 5GHz network does support it, but you’re still unable to see the 5GHz network as available in then SSID list, then we need to gain access to the router GUI (if you don’t know how, follow these instructions) and check the Wireless section. If you’re using a mobile device and don’t know whether is supports the 5GHz band, the easiest way to find out is by simply searching the model on your favorite search engine (yes, the Internet is a wonderful place). Afterwards, you need to check for the WiFi card that’s installed into your computer (as you can see, mine is an Intel AX1200).

#NETGEAR GENIE ROUTER LOSES CONNECTION TO INTERNET WINDOWS#

To check the WiFi chip that you got installed in your computer, you need to open the Device Manager (in Windows 10, the quickest way is to open a terminal using searching cmd and then entering devmgmt.msc) and identify the Network adapters. There is a chance that an older device will be stuck on the 802.11n wireless standard and in most cases, this does indeed mean that it’s going to support both the 2.4GHz and the 5GHz band, but there are some wireless chips that despite being 802.11n certified, only support the 2.4GHz band.

#NETGEAR GENIE ROUTER LOSES CONNECTION TO INTERNET DRIVERS#

insert netsh wlan show drivers and search for the Radio types supported.Īs you can see, my WiFi adapter goes up to 802.11ax, so it indeed supports the 5GHz radio band and most computers will go up to 802.11ac (which also supports the 5GHz band).

open a command prompt terminal by searching for cmd.

If you are on a Windows computer, then these are the steps that you need to take: If you’re sure that the router is indeed dual-band, then the next logical step would be to check if the computer or smartphone does indeed support the 5GHz band.

Check if your client device supports the 5GHz band:

#NETGEAR GENIE ROUTER LOSES CONNECTION TO INTERNET PASSWORD#

Afterwards, enter the username and password (most routers use the admin/admin combo, but it may be different for your router – you can either check the sticker for the default credentials or search the web for the info) and search for the Wireless section (again, its location differs depending on the model and brand).Ģ.

#NETGEAR GENIE ROUTER LOSES CONNECTION TO INTERNET HOW TO#

If you don’t know how to log into your router, the easiest way is by connecting the router to a Windows OS machine, then open a browser and in the URL, to enter the designated IP address of the router – if you don’t know it, run cmd (Command Prompt), enter ipconfig and search for the Default Gateway (this is going to be the IP address). Lastly, you can log into the router interface and check under the Wireless section if the 5GHz is indeed available. The easiest way to check it is by searching for the info sticker (that should be positioned on the bottom of the router) and see if the 5GHz band is available – you can also check the router model online and see its specs. The 5GHz band is going to be available mostly on dual-band routers (yes, there are some access points out there that only support the 5GHz band) so, if it is not appearing on your client devices, the first thing that you need to check is whether your router actually has this feature available. Check if your router supports the 5GHz band:

Check if your client device supports the 5GHz bandġ.

Check if your router supports the 5GHz band.